Return Policy

Items purchased from DCR may be returned within 30 days of purchase for a refund, an alternative item or credit*, provided:

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• The item is unused and in the same condition as when you received it; and

• The item is in its original packaging (if applicable)​

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*DCR Inspection Systems Ltd reserves the right to charge an administration/restocking fee of no more than 10% of the purchase price of a returned item.

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Return instructions

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In order to return an item, please send both the item/s in question, a copy of your receipt/invoice and a short letter stating whether you require a refund, a replacement item or credit to:

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DCR Inspection Systems Ltd

Unit 7C1

Hepworth Park

Coedcae Lane

Pontyclun

CF72 9FQ

 

Shipping

 

• Please ensure items are returned to the address above and not to the manufacturer.

• Any shipping fees paid to DCR Inspection Systems Ltd are non-refundable and will not be included in any refund issued.

• You will be responsible for returning any items/s to DCR Inspection Systems Ltd and for paying the associated costs.

 

Timescales

 

We will determine if a refund is to be issued within 3 working days of the item having arrived at our premises. Following a refund having been processed, it should appear in your account within 5-10 working days.

 

Faulty goods

 

In the event that the goods you receive are faulty, DCR will replace or repair the item accordingly. As the process for faulty items differs to a standard return, please contact us by calling 01443 841540 or emailing sales@draincamerarepairs.co.uk.